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DELIVERY, RETURNS AND CANCELLATION POLICY
This policy applies to items purchased through our online store: www.vianneyusa.com
Does Vianney charge any fees for delivery of items?
Yes, the charge paid for the delivery of the item will be quantifiable at the time of issuing your purchase order, clarifying that the cost of the product that appears on the page does not include this charge.
What methods does Vianney use to deliver items?
Delivery of items: All items will be delivered by the parcel company FEDEX , the delivery time is 4 to 6 business days counted from the day you receive your purchase confirmation and will be regulated under the guidelines of the parcel company, which can be consulted on the page https://www.fedex.com/apps/fedextrack/?cntry_code=mx&tab=1&tracknums=&clienttype=wtrk/
Before placing an order, please plan how you will load the items into your home. Also, check if there are any special delivery conditions for the selected item. Special delivery conditions can be found on the "Delivery Terms" page of the shipping company located on the shipping company's website, in this case, FedEx.
Partial delivery of items from an order: Items are shipped from our distribution center in the United States of America, currently in Katy, Texas. Therefore, you may receive items covered by the same order in different deliveries, depending on the availability of our products at the time of your purchase.
Discontinued products: these products cannot be exchanged or returned, as they are unique products in existence. Only in the event that your product has a factory defect, in which case an exchange for another product of the same price or higher, paying the difference, or in a second instance, a refund of your money, would apply.
How can I track my order?
Enter the portal page on the page www.vianneyusa.com As an ADI customer, in the “ADI Services” section and at the top there is a box with a yellow button where you can find this service.
To know the status of your order, please check the email that you registered, which will be notified of the current status of your order.
What are the payment methods?
The payment methods accepted on this website are as follows:
- Credit and debit cards, which the website will indicate which are accepted at the time of purchase.
-Effective at the time the user receives their product, for which any situation that arises will be regulated by the FEDEX parcel company, under the regulations found on the FedEx website. https://www.fedex.com/in/domestic/services/cod.html
-Paypal
Why has my order not arrived on time?
There may be several reasons for this. For example, adverse weather conditions or the existence of public holidays are some of the main reasons. Please check your email account periodically to verify if we have sent you any special notification explaining the reason for the delay or to track the status of your order on the website.
In the event that an order does not arrive within the stipulated period, you may opt for the option of exchanging the product for another one that is in stock on the website at the time of ordering, or otherwise, a refund of your money.
You just need to contact customer service in the chat on the page www.vianneyusa.com or by mail info@vianney.com.mx , they will proceed to process your case. A return label will be sent to you so that you can return the merchandise if it is about to arrive or the shipment will be cancelled and your money will be automatically refunded.
What happens if my item is damaged?
Please contact customer service in the chat on the page www.vianneyusa.com or by mail info@vianney.com.mx , provide images as evidence.
We will send you a return label so you can return the merchandise to us at no cost, and we will refund your money or send an item in good condition.
To make this warranty valid, please examine the goods covered by your order carefully before signing for receipt or as soon as possible. If you notice that the item is damaged, refuse delivery and do not sign for receipt.
Why have I only received part of my order?
Even if you have purchased several items in the same purchase order, you may receive these items in separate deliveries. Please contact an online advisor or by email. info@vianney.com.mx
Are there any delivery restrictions regarding shipping?
For reasons beyond the company's control, deliveries cannot be made to "PO Boxes" or "Military APO's" addresses. Using one of these addresses may delay the shipping time and warranty of your product.
Is there a warranty on my product?
Yes, Vianney guarantees the quality of its products against factory defects. If you detect any factory defect, please contact us via chat on the page. www.vianneyusa.com or by mail info@vianney.com.mx for the return or replacement process of your product.