Frequently Asked Questions
We ship to all countries; however, each country has its specifications. If you live outside the United States, please contact us for a shipping quote.
Alaska and Puerto Rico are considered outside the United States; however, you do not need to contact us to purchase. You simply pay the shipping difference already configured on the page.
Click on the following link:
Vianney Catalogs
You must only log in with the email address you registered with. That's it! If you have any problems or have not yet received your ADI price, please contact us via chat or email at info@vianney.com.mx to properly configure your account.
1.- Share by email and state the reason why you want to return the product. Wait 1 to 3 days for us to send you a return label.
2.- You must return the product in the same box, in the same unopened packaging, and with the new return label. Otherwise, no refund will be issued.
3.- Once the product arrives at the Distribution Center, we will process your refund within a maximum of 2 days and notify you by email.
4.- For exchanges due to an error in size (ours or yours) or design, we will ship the correct product within a maximum of 7 days from the date the product returns to the Distribution Center.
It's very simple and you have two ways!
1.- Order your physical catalog kit. You only have to pay 14 USD for shipping. You get your special price right at the time of your order. Follow the link below:
2.- Leave your information on our landing page, and you will automatically be registered on the page and tagged as an ADI.